FAQS

FREQUENTLY ASKED QUESTIONS

1. How long does shipping take?
   Processing times typically take 5–10 business days before shipment. Once shipped, delivery times may vary depending on your location and shipping carrier.
2. Do you offer refunds or exchanges?
   

   Yes, KLC offers refunds for eligible orders. Cancellation requests must be submitted before an order has been processed or submitted to a vendor for fulfillment. Once an order has been processed, cancellations may no longer be accepted.

   If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can review the issue and determine the appropriate resolution.

   KLC does not offer exchanges at this time.

3. Are your wigs and bundles 100% human hair?
   Yes! Kaychelle Luxe Co. offers high-quality virgin human hair designed for a luxury look and long-lasting wear.
4. Can I dye or bleach the hair?
   Yes, our virgin hair can be dyed, bleached, curled, and straightened. We recommend professional styling for best results.
5. What lace types do you

    

   KLC currently offers a selection of HD lace options to accommodate different styling and parting preferences:

   • 13x4 HD

   • 13x6 HD

   • 4x4 HD

   • 5x5 HD

   • 6x6 HD

   • 7x5 HD

   
   

   Additional lace options may be introduced as our collection continues to grow.

6. How do I track my order?
   

   Once your order has shipped, you’ll receive a shipping confirmation email or text message containing your tracking information and a direct link to track your package.

   You can also track your order anytime through TRACK YOUR ORDER page on the home page by entering your order number, email address, phone number, or tracking number.

7. What if I entered the wrong shipping address?
   Please contact us immediately at kaychelleluxeco@gmail.com. Once an order has shipped, we are unable to change the shipping address.
8. Do your wigs come pre-plucked or customized?
   Some wigs may come lightly pre-plucked. Additional customization may still be recommended to achieve your desired look.
9. How should I care for my wig or bundles?
   We recommend washing your hair with sulfate-free products, using heat protectant, and storing your wig properly when not in use to maintain longevity.
10. Do you offer local pickup?
    At this time, Kaychelle Luxe Co. primarily ships orders. Local pickup availability will be announced if offered in the future.
11. Will I receive lashes or accessories with my order?
    All orders will include complimentary gifts such as lashes or accessories while supplies last.
12. How can I contact customer service?
    For all questions, business inquiries, or order concerns, please contact:
    kaychelleluxeco@gmail.com
13. Do you work with influencers?
    Yes! We love connecting with beauty creators and wig influencers. Please contact us through email or social media for collaboration inquiries.
14. What payment methods do you accept?
    We accept major debit/credit cards, Shop Pay, and other secure payment methods available at checkout.
15. Are your wigs beginner friendly?
    Yes! Many of our wigs are beginner-friendly and designed for easy installation and everyday luxury wear.